Asterisk obeying Openfire Status

eg. When you mark yourself as away/DND inbound calls will be directed to Voicemail.

This inserts itself into the standard FreePBX call queue for internal calls. I haven’t got an inbound link setup yet so I haven’t figured out how to get that bit working.

The jabber-notify block must contain every extension in the system this is to work on. It could be altered to return to the normal call path if a desired extension isn’t in the list – but I haven’t implemented that.

Basically a call to an extension picks up the appropriate jabber information and runs the macro “reach_user_with_presence”. There is probably some way to hook this into a db/ldap server so you don’t have to enter everyone in manually.

This then checks the users jabber status and if they are not available it jumps to their voicemail. Else it returns to the normal call path.

[from-internal]
include => jabber-notify

[jabber-notify]
;include => macro-reach_user_with_presence
exten => 10,1,Macro(reach_user_with_presence,user10@jabber.kayosdesign.com,${EXTEN})
exten => 11,1,Macro(reach_user_with_presence,user20@jabber.kayosdesign.com,${EXTEN})
exten => 12,1,Macro(reach_user_with_presence,user30@jabber.kayosdesign.com,${EXTEN})
exten => 13,1,Macro(reach_user_with_presence,user40@jabber.kayosdesign.com,${EXTEN})

[from-internal-original]
include => from-internal-xfer
include => bad-number

[macro-reach_user_with_presence]
; ${ARG1} is a jabber address such as test@jabber.server
; ${ARG2} is the voicemail box of the user

exten => s,1,jabberstatus(asterisk,${ARG1},STATUS)
;presence in will be 1-6.
;In order : Online, Chatty, Away, XAway, DND, Offline
;If not in roster variable will = 7
exten => s,n,gotoif($[$[${STATUS}]<3]?available:unavailable) ;GotoIf(condition?label_if_true:label_if_false) ;exten => s,n(available),jabbersend(asterisk,${ARG2},"Call from ${CALLERID(name)} at number ${CALLERID(num)} on ${STRFTIME(,GMT-1,%A %B %d %G at %l:%M:%S %p)}")
exten => s,n(available),Goto(from-internal-original,${ARG2},1)
exten => s,n(unavailable),VoiceMail(${ARG2},u)
exten => s,1,Goto(from-internal-original,s,1)
exten => h,1,Macro(hangupcall)

Call groups being notified by jabber for inbound calls.

We utilise the Counterpath Bria softphone. It’s a bit stupid and does not follow ALERT notifications such as  different ring tones.  As such there is no way for a user to know if an inbound call is implicitely for them or if it is coming in on the call group.

As such I hooked Asterisk into jabber to broadcast a message to all people in the call group. I don’t particularly like this as you cannot create call groups dynamically using the FreePBX interface. If you do create one you MUST rebuild this section appropriately. Basically all it does is override the default settings and sends out an IM to everyone listed (you have to add each individual in the group to the ext-group section), after that it returns to the setup created by FreePBX.

[ext-group]
exten => 330,1,jabbersend(asterisk,user10@jabber.kayosdesign.com,"Group call")
exten => 330,n,jabbersend(asterisk,user20@jabber.kayosdesign.com,"Group call")

exten => 330,n,Goto(ext-group-original,330,1)

[ext-group-original]
exten => 330,1,Macro(user-callerid,)
exten => 330,n,GotoIf($["foo${BLKVM_OVERRIDE}" = "foo"]?skipdb)
exten => 330,n,GotoIf($["${DB(${BLKVM_OVERRIDE})}" = "TRUE"]?skipov)
exten => 330,n(skipdb),Set(__NODEST=)
exten => 330,n,Set(__BLKVM_OVERRIDE=BLKVM/${EXTEN}/${CHANNEL})
exten => 330,n,Set(__BLKVM_BASE=${EXTEN})
exten => 330,n,Set(DB(${BLKVM_OVERRIDE})=TRUE)
exten => 330,n(skipov),Set(RRNODEST=${NODEST})
exten => 330,n(skipvmblk),Set(__NODEST=${EXTEN})
exten => 330,n,Set(RecordMethod=Group)
exten => 330,n,Macro(record-enable,11-13,${RecordMethod})
exten => 330,n,Set(RingGroupMethod=ringall)
exten => 330,n,Set(__ALERT_INFO='\\;info=ring_two')

exten => 330,n(DIALGRP),Macro(dial,20,${DIAL_OPTIONS},11-13)
exten => 330,n,Set(RingGroupMethod=)
exten => 330,n,GotoIf($["foo${RRNODEST}" != "foo"]?nodest)
exten => 330,n,Set(__NODEST=)
exten => 330,n,dbDel(${BLKVM_OVERRIDE})
exten => 330,n,Hangup
exten => 330,n(nodest),Noop(SKIPPING DEST, CALL CAME FROM Q/RG: ${RRNODEST})

It is configured and working using the documentation provided by Openfire. No when someone receives/makes a call Openfire updates their IM status to “On the phone”.

However, it does not appear to be bi-directional eg. Setting jabber status to DND does not tell Asterisk to send your calls to voicemail.

Having played with the config I now have bi directional communication between asterisk/openfire working within the FreePBX framework.

The code below will check extensions to see what their status is in jabber before passing the call on to them.

If they are flagged as available, the server will send them an IM telling them about the incoming call & then pass the call through.

If they are not available, the server will direct the incoming call to voicemail.

editing extensions_custom.conf you need the following

[from-internal-custom]
include => macro-reach_user_with_presence
exten => 10,1,Macro(reach_user_with_presence,SIP/10,test@jabber.server,${EXTEN})
[macro-reach_user_with_presence]
; ${ARG1} is a destination such as SIP/10
; ${ARG2} is a jabber address such as test@jabber.server
; ${ARG3} is the voicemail box of the user

exten => s,1,jabberstatus(asterisk,${ARG2},STATUS)
;presence in will be 1-6.
;In order : Online, Chatty, Away, XAway, DND, Offline
;If not in roster variable will = 7
exten => s,n,gotoif($[$[${STATUS}]<3]?available:unavailable)
;GotoIf(condition?label_if_true:label_if_false)
exten => s,n(available),jabbersend(asterisk,${ARG2},"Call from ${CALLERID(name)} at number ${CALLERID(num)} on ${STRFTIME(,GMT-1,%A %B %d %G at %l:%M:%S %p)}")
exten => s,n,Goto(from-trunk,${ARG3},1)
exten => s,n(unavailable),VoiceMail(${ARG3},u)